Shipping policy
Shipping Policy
Last updated: 30 September 2026
At Sparo, we aim to process and dispatch all business orders quickly and securely. This Shipping Policy explains our standard delivery arrangements for orders placed through our online store.
1. UK Delivery
We currently offer delivery throughout the United Kingdom.
Standard delivery is normally provided using a tracked or recorded courier/postal service, depending on the size and weight of the order.
Estimated delivery times:
- Standard Delivery: 2–5 working days
- Tracked Delivery: 1–3 working days
- Express Delivery: 1–2 working days, where available
Delivery times are estimates and are not guaranteed unless a guaranteed delivery service has specifically been selected.
2. Order Processing
Orders are normally processed within 1–2 working days after payment has been received.
Orders containing personalised, branded or private-label products may require additional processing time. Any applicable production time will be stated on the product page or confirmed with the customer before production begins.
Orders placed on weekends or UK public holidays will normally be processed on the next working day.
3. Shipping Costs
Shipping charges are calculated at checkout based on the order size, weight, destination and selected delivery service.
For larger business orders, wholesale orders or pallet deliveries, shipping costs may be quoted separately.
Where applicable, Sparo may offer free delivery for orders above a specified order value.
4. Tracking
Where a tracked delivery service is used, the customer will receive tracking information once the order has been dispatched.
Customers are responsible for providing an accurate delivery address and contact information.
5. Delayed or Missing Orders
If an order does not arrive within the estimated delivery period, customers should contact Sparo so that we can investigate the shipment with the relevant delivery provider.
Delivery delays caused by circumstances outside our reasonable control, including severe weather, transport disruption or courier network delays, may occasionally occur.
6. Damaged Deliveries
Customers should inspect packages upon delivery.
If an order arrives visibly damaged, customers should contact Sparo as soon as possible and provide photographs of the packaging and the damaged goods where appropriate.
We will review the matter and work with the delivery provider where necessary.
7. Business and Wholesale Orders
For large-volume, wholesale or private-label orders, delivery arrangements may differ from our standard shipping options.
The estimated production and delivery schedule will be confirmed with the customer before the order is dispatched.
For particularly large orders, delivery may be arranged by courier, freight or pallet service.
8. International Delivery
International delivery may be available for selected products and destinations.
International delivery times, shipping charges, customs requirements, duties and taxes may vary depending on the destination country. Any applicable import duties or taxes are normally the responsibility of the customer unless otherwise stated.
9. Delivery Address
Sparo cannot be responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.
Customers should carefully check their delivery details before completing an order.
10. Contact
For questions regarding shipping or an existing order, please contact:
Sparo
Email: [your business email]
Website: [your website]